FAQs

Placing an Order

I placed an order by accident and I need to make a change or cancel it.

Accidentally ordered the wrong item or had last minute second thoughts? We get it, things change.

Note: Orders can be changed within the first 4 hours from when the order was placed during business operating hours and days.  If your order has already begun fulfillment, we won't be able to cancel or edit your order. Due to the efficiency of our business, submitting a request on weekends, outside of business hours or periods of high volume does not guarantee that we will be able to catch it on time before it goes out.

To change or cancel your order, please find your order confirmation email that was sent to you.

Reply to that email with the subject line "Order [insert order number] Cancel Request" or "Order [insert order number] Change Request".

In the email please include your order number and what you would like to do:

  1. To cancel your order
  2. To edit your order – Please let us know what changes you would like us to make to your order, whether updating an address, adding or removing items, etc.

When will I be charged for my order?

Orders are charged to your selected payment method instantly at the time of purchase to secure your items and ensure a smoother experience for you.

How soon will my order ship?

We typically fulfill all orders within 2-5 business days during weekday business hours (EST). Any orders placed after Friday business hours, during the weekend or national holidays will ship out the following business day.

From there, standard domestic shipping within the United States is estimated to be 4-16 business days.

Standard shipping to Canada is estimated to be 6-20 business days. Note that more remote regions may have longer shipping times.

What payment methods can I use?

We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as PayPal, Apple Pay and Google Pay.

What currency are your prices in?

All prices on our website are US dollars (USD). Provincial taxes apply to Canadian residents.

Do I have to pay customs fees or duty when I receive my package?

Shipments outside of the USA may incur customs fees. The fee may vary depending on your order value, country limits, and other factors based on the product itself.

Any applicable local taxes and fees are the responsibility of the customer and are not eligible for reimbursement. We do not receive any of the tax fees collected; 100% of the fee goes to your country’s import customs office.

Shipping

How much do you charge for shipping?

We offer FREE shipping on all orders to the USA over $50 USD and to Canada for orders over $65 USD.

The following shipping rates apply:

  • USA, orders under $50: $4.99
  • Canada, orders under $65, $6.99

Do you ship internationally?

At this time, we only offer shipping to the United States and Canada.

Can you deliver orders to a PO Box?

Typically only national postal operators (like the US Postal Service or Canada Post) are able to deliver orders to PO Boxes. Many of our products including framed posters and bulkier shipments are too large to be accepted by national postal operators, so we use commercial companies (like FedEx) to deliver these products that cannot deliver to PO Boxes. We suggest you use a physical address instead of a PO Box address to ensure smooth delivery.

How long does it take for shipments to arrive?

Standard domestic shipping within the United States is estimated to be 4-16 business days.

Standard shipping to Canada is estimated to be 6-20 business days. Note that more remote regions may have longer shipping times.

Note: Shipping times are estimated based on previous shipping data and subject to change.

I didn’t receive my full order, are items shipped separately?

Some of our products come individually packaged to protect their shape and provide extra durability, so you may receive items separately.

What should I do if it’s past the estimated delivery time and I still haven’t received my order?

If your order’s estimated delivery time has passed, here’s what you do:

  • Wait a bit more. Unfortunately, shipments can get delayed for reasons we can’t predict. We understand it’s frustrating to deal with late shipments, but please remember that our estimated delivery time is just an estimate, not a guarantee.
  • Reach out to the carrier. You can contact the carrier service directly to get information about your shipment.
  • Get in touch with our customer support team. Let us know about your delayed shipment, and we’ll check the latest delivery updates.

My package arrived damaged, what do I do?

While we use extra packing material in all our boxes to make sure everything arrives in one piece, there are those rare occurrences when items can arrive damaged. If something arrives damaged, send a photo of the damaged goods to shop@goosechase.com. Keep in mind that the whole item should be visible in the image. We’ll take a look and get in touch with you about next steps.

My order shows it is being returned to sender, what now?

There are a few reasons an order can be returned to sender, but most often it is due to an undeliverable address. Once it has been returned to us, we will confirm the address and reship it to you. Customers are responsible for reshipment costs.